ACX Exchange Review

ACX is one of the world’s few Australian cryptocurrency exchanges that has been operating since 2016. It is owned and managed by the Hong Kong-based Peak HK Limited, which has been running a cryptocurrency arbitrage fund since 2013. In a relatively small time, ACX has managed to amass a large number of users, becoming one of the largest Australian exchanges, in terms of trading volume. According to a review, its daily Bitcoin volume is over $12 Mln AUD. It offers its users a diverse portfolio, allowing them to trade Bitcoin, Bitcoin Cash, Ethereum and Hcash (HSR) against the Australian Dollar.

Another thing that makes ACX standout from the rest is their zero trading fees policy, which is unusual, since most exchanges charge trading fees. However, ACX does charge 1% withdrawal fees for fiat currency to a bank account. These characteristics make ACX an attractive exchange to use for trading cryptocurrencies pair in the Australian market.

The downside to ACX is that it is still mainly focused on the Australian market and does not accept bank accounts, which are not of Australian origin. Moreover, the users can only deposit withdraw their earnings in AUD, which fairly limits the investor pool to only from Australia.

ACX also a strict KYC policy, which it claims, can take up to two business days. This means that the users cannot trade anonymously on the ACX exchange and have to provide proof of their identification before they can start using the platform. However, despite everything, the platform has enjoyed good reputation and the overall view of the platform is positive.

ACX special priority is security and safety for funds and personal information. A considerable amount of digital assets of ACX is stored offline in a cold storage system with 2FA implementation while personal data is handled carefully and disclosure for what it is needed for given. To keep safety at a high level, ACX keeps improving its safety measures and has IT security and financial audits.

Customer support and satisfaction are another priority of ACX. They offer four different account types (Individual, Corporate, Super Trader and Ultimate Trader) to their customers that are tailored to their needs from individuals to professionals. Unlike others, customer support is only provided through FAQs and email, which could get improved.

The site, as well as the trading platform, are kept simple and easy to understand, which makes it efficient and easy to use for beginners.  However, at the same time, it does not give professional more advanced options like trade on margin. It only offers simple buy and sell orders.

For loyal customers, ACX occasionally offers referral promotion benefits, where customers can lower percentage rates in trades through the referral of others.